CREDIT CARD PRE-AUTHORISATION POLICY
What is a pre-authorisation?
A pre-authorisation is a temporary hold of a specific amount of the available balance on a credit or debit card that is provided upon booking. The pre-authorisation is not a charge and no funds have been debited from your account.
How much is a pre-authorisation?
The amount that we pre-authorise will depend on the amount of nights that you stay.
Why is the credit card pre-authorised?
When you give us a credit card, the pre-authorisation guarantees us that the funds are available to pay for any charges incurred.
Who is responsible for the pre-authorisation procedure?
Should you have any queries regarding your pre-authorisation or any part of the process, they can be contacted with own bank.
When does the pre-authorisation get released from the credit card?
This varies dependent on your individual credit card. Upon your check out your room charge and any extras will be charged to your card, this will appear on your credit card statement within 3 working days. However if you choose to pay the balance with another credit card or choose cash, we will cancel the pre-authorisation and this can take up to 15 days to clear in your account.
The hotel is NOT charging your credit card. A pre-authorisation is a security guarantee for payment only. The pre-authorisation fund is not held by the hotel, the company who provide the credit card system or by the authorising bank. The pre-authorisation fund is held on your card by your own issuing bank. A pre-authorisation can be held on your card for a minimum of 10 to 15 working days. Pre-authorisation should be released by your issuing bank automatically, if not you will need to contact your home issuing bank.
***Please note that the hotel reserves the right to pre-authorize your credit card 24 hours prior to arrival. Non-valid credit cards will result in automatic cancellation of the reservation.